{"id":815,"date":"2024-05-23T23:03:26","date_gmt":"2024-05-23T20:03:26","guid":{"rendered":"https:\/\/www.optival.com.tr\/complaint-management\/"},"modified":"2026-01-03T07:30:55","modified_gmt":"2026-01-03T04:30:55","slug":"complaint-management","status":"publish","type":"page","link":"https:\/\/www.optival.com.tr\/en\/complaint-management\/","title":{"rendered":"Complaint Management"},"content":{"rendered":"\n<div class=\"wp-block-stackable-feature alignwide stk-block-feature stk-block stk-63a167d is-style-default\" data-v=\"2\" data-block-id=\"63a167d\"><style>.stk-63a167d {--stk-feature-flex-wrap:nowrap !important;}<\/style><div class=\"stk-content-align stk-63a167d-column alignwide stk-container stk-63a167d-container stk--no-background stk--no-padding\"><div class=\"stk-inner-blocks stk-block-content stk-row\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-c1263cf\" data-v=\"4\" data-block-id=\"c1263cf\"><style>.stk-c1263cf {align-self:center !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-c1263cf-container stk--no-background stk--no-padding\"><div class=\"has-text-align-center stk-block-content stk-inner-blocks stk-c1263cf-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-090a45f\" id=\"sikayet-yonetimi-proseduru\" data-block-id=\"090a45f\"><style>.stk-090a45f .stk-block-heading__text{font-weight:600 !important;font-family:\"Lato\", Sans-serif !important;}<\/style><h2 class=\"stk-block-heading__text\">Complaint Management Procedure<\/h2><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-87e1322\" data-block-id=\"87e1322\"><p class=\"stk-block-text__text\">You can review Optival Test &amp; Certification&#8217;s published procedure <em>for resolving complaints from customers or other parties <\/em>.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-button-group stk-block-button-group stk-block stk-dd6e8ab\" data-block-id=\"dd6e8ab\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-button-group\">\n<div class=\"wp-block-stackable-button stk-block-button stk-block stk-d9266ae\" data-block-id=\"d9266ae\"><style>.stk-d9266ae:hover{opacity:0.8 !important;}.stk-d9266ae .stk-button{padding-right:24px !important;padding-left:24px !important;background:var(--theme-palette-color-4, #23414e) !important;border-top-left-radius:10px !important;border-top-right-radius:10px !important;border-bottom-right-radius:10px !important;border-bottom-left-radius:10px !important;}.stk-d9266ae .stk-button__inner-text{color:#ffffff !important;}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/www.optival.com.tr\/wp-content\/uploads\/2026\/01\/OPH-P-7-9-Complaint-Management-Procedure-rev05.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"has-text-color has-black-color stk-button__inner-text\">View Complaint Management Procedure<\/span><\/a><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-c18f9dd\" data-v=\"4\" data-block-id=\"c18f9dd\"><style>.stk-c18f9dd {align-self:center !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-c18f9dd-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-c18f9dd-inner-blocks\">\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-9193d92\" data-block-id=\"9193d92\"><style>.stk-9193d92 .stk-img-wrapper{width:100% !important;height:564px !important;}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch\"><img decoding=\"async\" class=\"stk-img wp-image-264\" src=\"https:\/\/www.optival.com.tr\/wp-content\/uploads\/2024\/05\/Sikayet-Yonetimi-1.webp\" width=\"1920\" height=\"1080\" alt=\"Optival Testing and Certification, Homologation, FUSA, Cyber Security Solutions\" title=\"\" srcset=\"https:\/\/www.optival.com.tr\/wp-content\/uploads\/2024\/05\/Sikayet-Yonetimi-1.webp 1920w, https:\/\/www.optival.com.tr\/wp-content\/uploads\/2024\/05\/Sikayet-Yonetimi-1-300x169.webp 300w, https:\/\/www.optival.com.tr\/wp-content\/uploads\/2024\/05\/Sikayet-Yonetimi-1-1024x576.webp 1024w, https:\/\/www.optival.com.tr\/wp-content\/uploads\/2024\/05\/Sikayet-Yonetimi-1-768x432.webp 768w, https:\/\/www.optival.com.tr\/wp-content\/uploads\/2024\/05\/Sikayet-Yonetimi-1-1536x864.webp 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/span><\/figure><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>You can review Optival Test &amp; 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